The Repair Process
.Before we begin we need you to sign a work authorization form that allows us to work on your car, drive it around the shop for repairs and on the road for testing. This also gives us the ability to process your insurance draft with the least inconvenience to you. We also ask that you remove your personal belongings from the vehicle, especially from the trunk if we are working on the rear.
We’ll contact you regularly concerning the progress of your auto body repairs.
Please let us know your preferred method of contact, and how often you’d like to be updated during the repair process, and we’ll work hard to provide that for you. Even though it is our goal to keep you updated, please feel free to contact your collision repair estimator at any time you wish.
We do our best to prepare an accurate original collision repair estimate.
They are called estimates for a reason, as we cannot always determine the full extent of the damage until the vehicle is in the auto body shop. Once the vehicle has been disassembled, we will likely need to prepare a supplement. The primary reason for a supplement is hidden damage that is not visible at the time of the estimate. Repair methodology may sometimes change, and parts price increases are very common. We will need approval from the responsible party before we can proceed with supplemental repairs. If your repairs are covered under one of our many direct repair programs, any delays should be minimal. However, there can be substantial delays associated with a supplement. It all depends on the responsiveness of your insurance company and supplemental parts availability.
How long will my repairs take?
We know you are busy and you need your vehicle back as soon as possible. Our expert craftsmen will do their best to restore your vehicle back to pre-accident condition in a timely manner. But collision repair is an inherently difficult process, and sometimes repairs take a little longer than anticipated. If this happens to you, we ask for your patience and understanding. We are totally committed to top quality work. For this reason, we can only suggest a target delivery date up front. Once your vehicle is completely disassembled, all damage is identified, all necessary approvals are in hand and all parts are received and correct, can we then give you a firmer completion date. Due to parts availability issues additional time may be required to complete the repair.
Repairs need to be paid for before we can release your vehicle to you.
The deductible, which is your portion of the repair cost, was determined at the time your insurance policy was written. It is paid to the repair shop when repairs are completed.
If you receive a draft from an insurance company, please hold on to it, as a properly endorsed insurance draft is our preferred method of payment.
Parts that wear out with time and use (i.e. tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
We accept insurance checks, Visa, MasterCard and cash.
If you notice a problem after you have taken the vehicle, don’t worry.
As we mentioned earlier, collision repair is a very difficult process. Even though we do our best to avoid problems, they do occur from time to time and you can be assured that we will do everything in our power to make sure your problem is resolved quickly and with minimal inconvenience to you. The most important thing to us is that when we are all done, you are satisfied.
We’ll contact you regularly concerning the progress of your auto body repairs.
Please let us know your preferred method of contact, and how often you’d like to be updated during the repair process, and we’ll work hard to provide that for you. Even though it is our goal to keep you updated, please feel free to contact your collision repair estimator at any time you wish.
We do our best to prepare an accurate original collision repair estimate.
They are called estimates for a reason, as we cannot always determine the full extent of the damage until the vehicle is in the auto body shop. Once the vehicle has been disassembled, we will likely need to prepare a supplement. The primary reason for a supplement is hidden damage that is not visible at the time of the estimate. Repair methodology may sometimes change, and parts price increases are very common. We will need approval from the responsible party before we can proceed with supplemental repairs. If your repairs are covered under one of our many direct repair programs, any delays should be minimal. However, there can be substantial delays associated with a supplement. It all depends on the responsiveness of your insurance company and supplemental parts availability.
How long will my repairs take?
We know you are busy and you need your vehicle back as soon as possible. Our expert craftsmen will do their best to restore your vehicle back to pre-accident condition in a timely manner. But collision repair is an inherently difficult process, and sometimes repairs take a little longer than anticipated. If this happens to you, we ask for your patience and understanding. We are totally committed to top quality work. For this reason, we can only suggest a target delivery date up front. Once your vehicle is completely disassembled, all damage is identified, all necessary approvals are in hand and all parts are received and correct, can we then give you a firmer completion date. Due to parts availability issues additional time may be required to complete the repair.
Repairs need to be paid for before we can release your vehicle to you.
The deductible, which is your portion of the repair cost, was determined at the time your insurance policy was written. It is paid to the repair shop when repairs are completed.
If you receive a draft from an insurance company, please hold on to it, as a properly endorsed insurance draft is our preferred method of payment.
Parts that wear out with time and use (i.e. tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
We accept insurance checks, Visa, MasterCard and cash.
If you notice a problem after you have taken the vehicle, don’t worry.
As we mentioned earlier, collision repair is a very difficult process. Even though we do our best to avoid problems, they do occur from time to time and you can be assured that we will do everything in our power to make sure your problem is resolved quickly and with minimal inconvenience to you. The most important thing to us is that when we are all done, you are satisfied.